Joe Leahy reports from Mumbai in Financial Times:
Ratan Tata was at home in south Mumbai late on November 26 when the call came. On the line was a frantic R.K. Krishna Kumar, head of the Tata group unit that owns the city’s luxury Taj Mahal Palace and Tower Hotel.
The unthinkable had happened, Mr Kumar told the Tata chairman. Terrorists had taken over the Taj, the 105-year-old wedding cake-like structure on Mumbai’s waterfront that was built by Mr Tata’s great-grandfather and is the pride of India’s largest private sector group. Scores had been killed. The building was on fire.
Unable to leave his apartment that evening because of the chaos on the streets, Mr Tata made it to the group’s stately south Mumbai headquarters, Bombay House, the following day. As the country’s politicians engaged in a blame game, Mr Tata was one of the few public figures who seemed to strike the right tone on the attacks. He bluntly criticised the state’s lack of preparedness while expressing grief for those killed.
“This is a very, very unfortunate situation which none of us are going to forget. My message really is that the government and state authorities should also not forget,” he told journalists on the steps of Bombay House.